Shipping Policy

Processing time

Orders are processed and dispatched within 24–48 hours of payment confirmation (business days). You'll receive an order confirmation email immediately after purchase, and a shipping confirmation with a tracking number as soon as your order leaves our fulfillment center.

Delivery time

Standard delivery takes 6–9 business days from dispatch. During high-demand periods (sales, holidays), delivery may take up to 12 business days. All orders ship with free tracked, insured shipping — no minimum spend required.

Tracking your order

Once your order ships, you'll receive an email with a tracking link. Tracking information may take 24–72 hours to update after dispatch. If your tracking hasn't updated after 5 days, contact us and we'll investigate with the carrier.

Shipping destinations

We currently ship to the United States, Canada, the United Kingdom, Australia, and most of the European Union. If your country isn't available at checkout, contact us and we'll see what we can do.

Lost or damaged shipments

Every order is insured. If your order arrives damaged or goes missing in transit, contact us within 7 days of the delivery date (or expected delivery date) at [email protected] with your order number and photos if applicable. We'll ship a free replacement or issue a full refund — your choice.

Customs and import taxes

Orders are shipped with duties handled where possible. In rare cases local customs may charge import fees; these are the buyer's responsibility as required by local law.

Questions?

Email us at [email protected] — we reply within 24 hours on business days.